FREE SHIPPING ON ORDERS OVER $50!
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FAQs

How much does shipping cost?

We offer free shipping on all orders within the United States over $50. Shipping for orders under $50 is a flat fee of $6. Shipping to Canada is $15 and all other international shipping is $22.

Please contact us at hello@sophieandlu.com if you are interested in rush shipping. 

When will my order ship?

Once you place your order, your items will ship within 1-3 business days. Once your order is shipped out, you will receive an email with an updated tracking number. Sophie and Lu is not responsible for lost or stolen packages once they are delivered. 

What if I want to return an item?

All sale items are final sale but for additional questions please refer to our Return and Exchange Policy.

 Is there a size guide?

Due to the fact that we work with various brands and designers we cannot offer a universal size guide. We do our best to add the measurements to most items in the product description. 

Can I make a change to my order?

If you would like to make any changes to your order please contact us as soon as possible at hello@sophieandlu.com and we will let you know your options. 

What if my size is not available?

If you are looking for a particular size please let us know and we will do our best to restock it. We do our best to restock our popular items, however, we are not able to restock all the items on our website. 

 

If you have any additional questions, feel free to send us an email at

hello@sophieandlu.com